Accessing support at Ruby Connection

Domestic and family violence can happen to anyone and cause you to live in fear. You may need help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.

• Call 000 if you are in immediate danger.
• To access 24/7 counselling and support call 1800RESPECT on 1800 737 732 or visit 1800RESPECT.
• To speak with a specialist team at Westpac who can help you manage your finances during difficult circumstances call Priority Assist on 1800 063 509.

Additional support and information:

General support

• 1800 RESPECT provides access to telephone or online counselling, information on safety planning, and information on how to support someone who is experiencing domestic and family violence. Call 1800 737 732.
• Lifeline provides Australians experiencing a personal crisis with 24 hour crisis support and suicide prevention services. Call 13 11 14.

Local Support

• ACT – Domestic Violence Crisis Service – 02 6280 0900 (24/7)
• NSW – Domestic Violence Line – 1800 656 463 or 1800 671 442 (24/7)
• NT – Domestic Violence Crisis Line – 1800 019 116 (24/7)
• QLD – DV Connect Crisis Support – 1800 811 811 (24/7)
• SA – Women’s Safety Services – 1800 800 098 (24/7)
• TAS – Family Response and Referral Line – 1800 633 937 (24/7)
• VIC – Safe Steps Family Violence Response Centre (24/7)
• WA – Women’s Domestic Violence Helpline – 1800 007 339 (24/7)

Additional Counselling support

• Relationships Australia provides support groups and counselling on relationships, and for abusive and abused partners. To be connected to the nearest Relationships Australia, call 1300 364 277.
• Aboriginal Family Domestic Violence Hotline. Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims’ rights, how to access counselling and financial assistance. Call 1800 019 123.
• The Victims Access Line provides free counselling and financial assistance for victims of crime. Call 1800 633 063 or the Aboriginal contact line on 1800 019 123.

Accommodation

• NSW – Family & Community Services Link2home Domestic Violence Line. Call 1800 656 463.

Legal and Financial Support

• National Debt Helpline – 1800 007 007
• Legal Aid NSW – 1300 888 259
• Legal Aid QLD – 1300 651 188
• Legal Aid VIC – 1300 792 387
• Legal Aid WA – 1300 650 579
• Legal Aid Commission of Tasmania – 1300 366 611
• Legal Services Commission of SA – 1300 366 424
• Northern Territory Legal Aid Commission – 1800 019 343

Support for Men

• Mensline Australia provides a free service offering national telephone and online support, information and referrals for men with family and relationship concerns. Call 1300 789 978.

Support for Children

• Child Protection Helpline – 132 111
• Kids Helpline. Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. Call 1800 551 800.
• Australian Childhood Foundation. Counselling for children and young people affected by abuse. Call 1800 176 453 / 03 9874 3922.