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Bushfire Crises Response - Westpac

21 January 2020


Across the country people and communities have been hit hard by the tragic bushfire crisis. The personal cost for many of us is great and we extend our sympathy and support to all of you and our Ruby members and customers, who are affected.

We have been thinking about the exhaustion, stress and fear people must feel, and how amazing our volunteers and reservists fighting the fires on the frontline are. We also want to thank the countless others supporting those impacted and send a special thank-you to any Ruby members.

Westpac recently established its Bushfire Recovery Support package. The package supports our customers, community, including organisations assisting in firefighting and recovery efforts, and our employees.

At the time of publication, for personal customers, this includes:

Mortgage repayments paid for one year for customers who have lost their principal place of residence due to the bushfires (up to $1,200 per month).

Interest-free home loans for customers to cover the gap between insurance payouts and rebuilding costs, subject to our credit criteria ($250 million allocation).

Up to $2,000 in emergency cash grants for customers whose properties have been destroyed or damaged by bushfires.

You can read more on Westpac’s website.


If you are a customer or know someone who is and has been affected by the fires, we urge you to contact the Westpac Assist team on 1800 067 497 for more information.

Separately, Westpac has also invoked its Disaster Relief Package to help assist customers who have been impacted by bushfire or drought. Any customer that requires financial assistance should contact Westpac Assist on 1800 067 497.

Insurance: Customers can make a claim by calling Westpac General Insurance on 1300 369 989 or by using our online insurance claims service via

External support available

For anyone requiring psychological support there are external resources also available, such as:

Beyondblue ‐ 1300 22 4636

Mental Health Line – 1800 011 511

Lifeline ‐ 13 11 14

Mensline ‐ 1300 789 978

Kids Helpline ‐ 1800 55 1800

Rural and Remote Mental Health 1300 515 951

You can also donate through Westpac banking app to the Salvation Army Appeal to help those affected. Or, see here for more ways to help.