Back to Listing

Stay Smart Online

13 October 2016

Safety online

As we continue to interact online more and more, the importance of having quality digital security processes for both personal and business use becomes more critical. When it comes to protecting your own personal details, it’s easier to ensure you have the best processes in place, however, in your business not everyone is as cautious as you. Some of your staff may not have the level of knowledge that you do and that’s why it’s important for your staff to understand what they should and should not do when receiving digital correspondence.

Business processes when it comes to actioning digital requests are becoming key controls in preventing fraud. All too often we see customer’s bank accounts compromised when the person responsible for submitting or approving payments is targeted by a criminal. Criminals use many tricks to get your staff to open phishing emails or invoices containing malicious software or update existing payee details. Training staff to recognise these types of scams is important to preventing fraud and avoiding disruption to your banking and day to day operations.

Let’s face it, we don’t get a house sitter without providing clear instructions on how to feed the animals and water the plants. So why don’t businesses give the same instructions to users who access their business banking? It doesn’t have to be an over complicated document, simple steps like the dot points below:

  • Passwords – Keep your passwords and customer number secure. Don’t share them with anyone (including the business owner) and ensure that they can’t be easily predicted.
  • Register –All levels of staff that access your banking, even those who can’t make payments, should be registered for a security device. Staff should also be registered for stay smart online alert service to receive information on the latest scams impacting Australians –
  • Check – Regularly check message alerts in your online banking to keep update to date with important bank communications.
  • Emails – be wary of opening unexpected emails, especially those with attachments or requests to make changes to existing details to account information. Always confirm any requests verbally via trusted sources like the Yellow Pages®, Google® search or the company website.  Do not reply directly to the email confirming the request, as you could be talking to a fraudster.
  • Keep your personal details safe – Fraudsters go to great lengths to convince you with compelling stories in order to trick you into giving them money. Go to to read up on the latest scams and stories fraudsters are spinning.
  • Don’t give anyone access to your computer – Do not allow callers to remotely access your computer. If a reputable company calls requesting you to do this just hang up and call the company back using a trusted number, not one they provide you.
  • Software Updates – always keep your operating system, browser and anti-virus up to date. This ensures the latest security updates on your device are helping keep you safe to.

The Ruby Connection proudly supports Stay Smart Online week, an annual online security awareness campaign run by the Australian Government. The theme for this year is 'Cyber safety from the lounge room to the board room'. There is a focus on how individuals' online behaviours in their personal life can impact their workplace and how there is a need for organisations to engage with their employees on online security awareness.

As part of Stay Smart Online week, three easy to understand and follow guides on how to improve your online security have been launched. Available at, be sure to share this valuable information with friends, family and staff.