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Train Your Team through Conflict, Leadership Strategy

13 March 2020

Use Interest-Based Negotiation to Resolve Conflicts.

Every workplace and all types of teams experience conflicts from time to time. How you lead your team to effectively handle and resolve those clashes can mean the difference between failure and success. Internal conflicts can cause serious problems, with consequences impacting your productivity and bottom line.

Learn how to help your team solve internal battles in this live webinar by HR expert Bob Churilla. Find out how to pinpoint team members’ interests and engage in interest-based negotiation to resolve conflicts. Learn how issues, personalities, emotions, interests, needs and desires, self-perceptions and self-esteem, hidden expectations, and unaddressed past issues make up conflict and how to address them.

After attending this information-packed and insightful session, you'll walk away with concrete tools and step-by-step strategies to completely revamp your conflict resolution skills - all based on the latest research on conflict coaching and team development.

You'll have a solid understanding of the Conflict Dynamics Profile (CDP) and the Thomas Kilmann Instrument (TKI) assessments, which will help your team members gain greater awareness of what triggers conflict in them.


Speaker Profile

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.


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