Customer Interests - Identifying, Meeting & Exceeding Them

Event Details

  • DateFri 10 May 2019
  • Time10:00 AM - 11:00 AM
  • VenueOnline Event
  • LocationOnline Event Fremont National 9453
  • TypeNetworking
  • Ticket$$145.00 per person
  • Table$Price for a table per table (seats Normally between 8-12)
  • ContactNetZealous LLC, DBA TrainHR
Register for this event Sold Out

Overview: This webinar is designed to build the foundations of exceptional customer service for anyone that deals directly with customers. Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-levels of customer satisfaction while minimizing conflict. Why should you Attend: Struggling with Meeting Customer Needs Want to Understand what Customers Truly or Want or need in an Interaction with you Areas Covered in the Session: What customers really want & really detest in a service transaction (based on experience and latest research) Interest based approach to communication & service Reframe the service "forbidden" phrases The core skills of empathy, acknowledgement and playback The do's and don'ts of customer emails Who Will Benefit: Anyone who Deals with Customers Instructor: Tony White is often referred to as the "people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills. "Energizing, practical, and relevant," describes his style of presentation. He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years. Event link: Contact Details: NetZealous LLC, DBA TrainHR Phone: +1-800-385-1627 Email: