Finding Causes and Selecting Solutions for Human Error

Event Details

  • DateThu 15 August 2019
  • Time10:00 AM - 11:00 AM
  • VenueOnline
  • Location161 Mission Falls Lane, Suite 216, Fremont National 9453
  • TypeWorkshop
  • Ticket$$ 110 per person
  • Table$Price for a table per table (seats Normally between 8-12)
  • ContactEvent Manager
    (510) 962-8903
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Overview The expectations of customers and other stakeholders is that organizations will design robust processes, and if failures occur the response will be sufficiently effective so that there will not be recurrence. Unfortunately, problems involving human error often don't get the attention they deserve. Diagnosing human error should not be a random search, but instead an organized process conducted using flowcharts, typologies and/or checklists. This webinar will provide examples of the use of these techniques in order to have a more sound investigation. Why should you Attend While process improvement and increases in equipment reliability have certainly reduced the rate of failure in many organizations/applications, the design of human beings hasn’t really changed. Given that there are "normal" rates of human error it is important to be able to better identify the specific causes. If a corrective action report indicates that the cause for a problem was human error and the solution was to retrain the individual, almost for sure it was simply a kneejerk response in order to get the CAR off someone's desk. Instead we need to know what type of human error it was and its cause. And if retraining is the right solution then doesn't that indicate that there was something wrong with the training process (e.g., a deeper level of cause)? So what are the typical causes of human error and how does one go about determining which one(s) are relevant to a particular situation? It requires thinking about the process of an individual as they interact with the work environment (e.g., equipment, other people, materials). Areas Covered in the Session How the rate of human error correlates to task complexity, and example "normal" rates Example causal taxonomies used by various industries A simple human-process interaction technique Human factors guidance documents Helping interviewees recall specific instances Six human error solution categories Who Will Benefit Anyone Involved in Responding to Quality Environmental Safety, IT etc. Failures Managers of management systems (e.g., ISO 9001, 14001) Corrective Action Coordinators, and Process Owners/Managers who want more Reliable Processes Speaker Profile Duke Okes has been a consultant & instructor for designing, implementing, auditing, fixing and improving management systems since 1985. He was formerly a quality engineer with TRW Automotive, and holds degrees in technology, business and education. He holds ASQ certification as a manager of quality/organizational excellence, quality engineer and quality auditor.